01
Map
We map the workflow, decisions, exceptions, data, and business outcome.
Systems that do the work
Norna.agency
A cleaner way to run repetitive work across the tools your business already uses—so more of the operation moves forward automatically, with structure, visibility, and control.
Agentic
Digital workers that take action — handle email, calls, scheduling, follow-ups, and recurring tasks so your team spends less time on manual operational work.
Systems
Integrated systems that work together — connect inboxes, calendars, spreadsheets, CRM, and internal software into one controlled workflow instead of scattered tools and handoffs.
Solutions
A complete solution for the business — tailored around your company’s real process, implemented end-to-end, and built to scale as more workflows are added over time.
Connected workflow
Live actions
83%
62%
91%
48%
Completed actions
Core capabilities
How it is built
02
Connect
We connect inboxes, phone systems, calendars, spreadsheets, CRM, and internal tools.
03
Configure
We define roles, permissions, business rules, human review, and escalation paths.
04
Run & Improve
We monitor every action, refine the logic, and expand the parts that prove useful.
Inbox to Action
Read. Classify.
Reply. Follow up.
Calls to Calendar
Answer. Qualify.
Book. Confirm.
Data to Decisions
Collect. Reconcile.
Update. Report.
Controlled Execution
Permissions. Logs.
Human review.
Workflow examples
One system layer. Different jobs across the business.
The role is tailored to the company. Select a workflow below to see how the system can move from input to action in a clean, controlled flow.
Email operations
From incoming email to completed action in one controlled workflow.
The system monitors selected mailboxes, interprets intent, extracts key details, prepares or sends the correct response, follows up, and records the result where your team needs it.
Read→Analyze→Reply→Update system
Prioritize and route incoming messages
Draft or send approved responses
Trigger reminders and follow-ups
Update CRM, case, or order records
Workflow mapEmail operations flow
Controlled execution
Inbox intake
Monitor selected inboxes and bring relevant messages into the workflow.
Interpret intent
Classify the request, extract details, and apply routing rules.
Respond & follow up
Draft or send the right response and trigger reminders when needed.
Update records
Write back to CRM, orders, tickets, or internal systems automatically.
InputsMailbox + rules
Shared inboxes, request types, approvals, and escalation logic.
OutputHandled end-to-end
Messages processed with a visible audit trail and clear system updates.
ValueLess manual handling. Faster, more consistent email operations.
Voice & scheduling
Calls handled, qualified, and booked without losing context.
The voice solution answers inbound calls, asks questions based on your process, captures the caller’s details, books into the calendar you choose, and hands off anything that requires a person.
Answer→Qualify→Book→Confirm
Answer common inbound enquiries
Ask business-specific qualifying questions
Book meetings into designated calendars
Send confirmation and escalate exceptions
Workflow mapVoice & scheduling flow
Live handoff
Answer the call
Handle inbound calls immediately in a structured, brand-safe way.
Qualify the request
Ask the right questions and determine the next best action.
Book & assign
Place appointments into the selected calendar with the required notes.
Confirm & escalate
Send confirmation, update the system, and route exceptions to a person.
InputsCalls + calendars
Inbound calls, business rules, scheduling availability, and escalation paths.
OutputBooked and documented
Meetings scheduled with context preserved and actions logged.
ValueFewer missed calls. Faster booking. Cleaner handover to the team.
Data workflows
Turn spreadsheet and system data into a reliable operating flow.
The system can read and update Excel or Google Sheets, combine information from several sources, prepare summaries, create reports, and flag missing or inconsistent records.
Read data→Combine→Validate→Report
Read and write spreadsheet data
Combine information across systems
Generate summaries and recurring reports
Detect missing, duplicate, or inconsistent data
Workflow mapData operations flow
Cross-system sync
Read source data
Pull structured data from Excel, Sheets, CRM, or internal software.
Combine sources
Merge records from several systems into one operating layer.
Validate data
Catch duplicates, missing values, and inconsistencies before reporting.
Report & update
Push clean data forward and generate summaries the team can use.
InputsSheets + systems
Spreadsheets, CRM, internal records, and reporting requirements.
OutputReliable operating data
Clean records, usable summaries, and consistent reporting.
ValueLess manual reconciliation. Better data quality. Clearer reporting.
Bespoke agent systems
A tailored operating system around the way your company actually works.
For workflows that do not fit a template, we build a specific system across your APIs, databases, internal software, approvals, and reporting requirements.
Map→Connect→Control→Scale
Connect APIs, databases, and internal tools
Apply custom rules, permissions, and approvals
Build human review and escalation into the flow
Monitor, log, and continuously improve execution
Workflow mapCustom system flow
Enterprise ready
Map the role
Define the operating job, decisions, and exception paths.
Connect the stack
Integrate APIs, internal tools, data sources, and permissions.
Add controls
Layer in rules, approvals, human review, logging, and visibility.
Scale what works
Expand the architecture once the first workflow is stable and measurable.
InputsRules + systems
Business logic, APIs, approvals, and the exact tools the team already uses.
OutputTailored system layer
A custom operating flow built around the real process—not a template.
ValueA cleaner operating model that can scale into more roles over time.
Indicative investment
Choose a managed subscription or a full implementation.
Work with us in one of two ways: a managed subscription where we implement, host, monitor, and continuously improve the system for you, or a full implementation delivered as a complete project with an optional care plan afterwards.
Workflow Pilot
For one clear workflow such as email handling, booking, or a data process with a measurable operational outcome.
Managed subscriptionSEK 6,900 / month12-month managed subscription · first-year total SEK 82,800 · implementation included
One production workflow
Up to two connected systems
Hosting, monitoring, and support included
Monthly optimization and standard platform usage
One delivered production workflow
Up to two system integrations
Documentation, testing, and handover
Optional care plan after launch
Connected Operations
For several connected workflows spanning inboxes, calls, calendars, spreadsheets, CRM, or internal software.
Managed subscriptionSEK 16,900 / month12-month managed subscription · first-year total SEK 202,800 · implementation included
Up to three coordinated workflows
Up to six connected systems
Shared data, permissions, approvals, and logs
Priority support and continuous improvement
Delivered multi-workflow operating layer
Up to six connected systems
Dashboards, logs, and admin handover
Optional ongoing care and improvements
Enterprise System
For complex environments, multiple business units, private integrations, stricter security, or custom approval and audit requirements.
Managed subscriptionFrom SEK 34,000 / monthManaged enterprise subscription · 12-month minimum · staged rollout and SLA scoped to requirements
Multiple workflows and business units
Private or complex integrations
Advanced access, audit, and security controls
Dedicated support, rollout planning, and SLA options
Custom enterprise implementation scope
Phased rollout and environment separation
Security, compliance, and approval design
Support, SLA, and care quoted separately if needed
What is included: the managed subscriptions include design, implementation, hosting, monitoring, support, and an agreed standard usage allowance. High-volume telephony, SMS, model usage, or third-party licenses outside the allowance are quoted transparently before launch.
What is included
A working system—not a generic automation template.
Every engagement is built around a real operational workflow. The result is a connected system with defined roles, controlled access, visibility, and a clear handover—not a collection of disconnected demos.
01
System map & architecture
The workflow, decisions, exceptions, data sources, and target outcome are documented before implementation.
02
Integrations & permissions
The system connects to selected tools with defined access, actions, business rules, and ownership.
03
Monitoring & human review
Actions are logged, exceptions are visible, and people remain in the loop wherever the workflow requires judgment.
04
Documentation & improvement
Your team receives a clear operating model, handover, and a path for expanding the system over time.
Start with the clearest opportunity
Choose one workflow. Prove the value. Then connect the rest.
Start with the email, voice, data, or custom process that creates the clearest operational gain. We map it, connect it, and build a controlled system around it.